This technology acts as an independent digital worker, accessing your existing tech stack virtually to perform tasks, answer questions, and facilitate self-service in any channel.
Sidd Pro can also:
Sidd Pro offers automated insights from case history, summarizing what agents need to know. It automatically summarizes the transcript of the customer interaction, minimizing the agent workload, while simultaneously analyzing the sentiment of the consumer based on the conversation. This assists the agent pre-contact.
Sidd Pro can create a consistent, best-in-class experience across all existing tech stacks through a Universal Consumer Profile, which empowers agents through AI, making necessary resources accessible to the agent. By surfacing knowledge base articles and summarizing key actions, Sidd Pro helps agents to solve customer case during contact. Agents will also gain quick access to knowledge guides and guided policies based on their current customer interaction.
Sidd Pro automatically fills out forms and can generate digital responses for curation using a revolutionary generative machine learning model to ensure every written interaction is accurate, on-brand, and optimized for customer satisfaction. It does this through multiple channels:
